Restaurant Waiting & Guest Service Excellence
View Course Package
Ready to take your career to the next level? Discover what this program offers:
- World class curriculum
- Portfolio projects
- Robust interview and job support
- Network with experienced accountant, alumni and instructors
Program Overview
Elevate your dining service skills with our comprehensive Restaurant Waiting course. This practical program is designed to transform you into a high-quality server, equipping you with essential techniques and knowledge to provide memorable dining experiences. Whether you're new to the hospitality industry or looking to enhance your existing skillset, this course will prepare you to excel in various service styles and become a valuable asset in any hospitality venue.
Enhancing Restaurant Waiting & Guest Service Excellence
The Restaurant Waiting course is a practical training program tailored for individuals aspiring to become proficient servers in the hospitality industry. This course focuses on developing the fundamental skills and techniques required to provide exceptional dining service. Participants will learn best practices in table setting, guest interaction, sales strategies, order management, and plate presentation. The program aims to create well-rounded servers capable of ensuring memorable experiences for diners and contributing to the overall success of hospitality venues.
Who is this Program Designed for?
•Food Service Professionals
Individuals working in or seeking employment in various food handling environments, including restaurants, cafes, clubs, hotels, bars, and catering operations.
•Hospitality Workers
Staff in diverse hospitality settings where food safety is crucial, such as kitchen hands, cooks, chefs, food and beverage attendants, and sometimes room attendants and front office staff.
•Multidisciplinary Employees
Baristas, bar staff, and other hospitality professionals looking to expand their skill set and become more versatile in their roles.
•Aspiring Food Handlers
Those interested in starting a career in food service, including entry-level positions in the hospitality industry.
What You Will Learn
Table Setting and Ambiance Creation
Proper placement of cutlery, glassware, and tableware. Creating visually appealing table arrangements for different service styles.
Guest Engagement Techniques
Warm greeting protocols and first impressions. Communication strategies to build rapport with diners.
Sales and Upselling Strategies
Selling techniques for menu items and specials. Tactics to enhance guest spending while improving their experience.
Order Management
Efficient use of POS systems and manual order recording. Handling dietary restrictions, allergies, and special requests.
Food and Beverage Service
Safe food handling and plate presentation standards. Timing and coordination of multi-course meals.
Conflict Resolution
De-escalating customer complaints professionally. Problem-solving for service errors or unexpected issues.
Requirements
- •This is a non-accredited course with no formal assessment.
- •Participants should have a genuine interest in hospitality and customer service.
- •No prior experience in restaurant waiting is required, making it suitable for beginners and those looking to refine their skills.
Benefits of our Training Approach
Industry Expert
Expert-led courses designed by industry leading professionals.
Learning Formats
Flexible formats: online, in-person, and blended options.
Industry Coverage
Covers a wide range of industries and skills.
Tailored Programs
Customizable programs to meet your company’s specific needs.
Engaging Learning
Interactive experiences designed to boost retention.
Team Scalability
Scalability to accommodate teams of any size.
FAQs
View Course Package
Ready to take your career to the next level? Discover what this program offers:
- World class curriculum
- Portfolio projects
- Robust interview and job support
- Network with experienced accountant, alumni and instructors